Shipping policy
Jorg Gray Shipping Services
| FedEx Shipping Rates (U.S.A Only) | |
| FedEx Ground | FREE |
| FedEx Express Saver | $25 |
| FedEx 2 Day | $35 |
Different Shipping and Billing Addresses
JorgGray.com recommends that billing and shipping addresses should be identical whenever possible. Every address and phone number submitted to JorgGray.com is subject to verification. We reserve the right to reject any order you place with us, and/or to limit quantities on any order. If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
What should I do if my card is declined when placing an order?
If you receive a “declined” error message when your order is placed, you must contact your bank. JorgGray.com has no control over these error messages; they are submitted from your bank’s online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
Once payment is received and processed, your order will be shipped if stock is still available. If inventory is no longer available, your payment will be returned. Each product will have an estimated shipping time. Your credit card will be charged upon shipping. You will be emailed a tracking number once your order is shipped.
Verification
Please note that your order may be subject to additional verification of address or product availability. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.
Orders received prior to 1:30 PM Pacific Standard Time will be processed within the same business day provided that the goods are in stock and customer identification is verified. To ensure that orders placed online prior to 1:30 PM PST will ship the same day, please review our “Payment Methods” section below. After hour, weekend, and Holiday orders will be processed the next business day.
After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact JorgGray.com as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email.
Shipping Restrictions
FedEx does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
Shipping and Item Problems
If a shipped order was lost or damaged, FedEx or USPS must conduct an investigation. Please contact Jorg Gray to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, FedEx and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Jorg Gray and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, Jorg Gray will gladly refund your original payment. When your order is received, if there are any noticeable discrepancies with your item, or if the item is not what was ordered, please contact Jorg Gray within 5 days of receipt of your shipment to make any necessary corrections.
Packaging
In the unlikely event of goods received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc., Jorg Gray reserves the right to replace the original packaging of products sold herein.
Safe and Secure Shopping
Jorg Gray is firmly committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details how we gather and utilize information, as well as the security measures we take to assure that your information stays secure and private.
JorgGray.com adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on Jorg Gray's web site is the safest kind of transaction possible with a credit card.
Product Information
JorgGray.com strives to provide customers with the latest and up to date information on all merchandise it carries. However, due to our large online product database, the information provided on the merchandise pages might not be up to date or free from errors. Please contact us prior to placing an order if you have any question or regarding the merchandise.
Disclaimer
JorgGray.com transfers the ownership of goods to the customer upon shipment from Jorg Gray.
JorgGray.com - 1201 Bell Ave, Tustin, CA 92780