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Warranty and Manuals

Product Manuals

Japanese MIYOTA Watch Manuals 

ENGLISH/SPANISH/FRENCH/GERMAN/TURKISH.pdf
ENGLISH/JAPANESE/ARABIC/KOREAN/CHINESE.pdf

 

Swiss Watch Manuals:

Swiss_Manual_English.pdf
Swiss_Manual_Spanish.pdf
Swiss_Manual_French.pdf
Swiss_Manual_German.pdf
Swiss_Manual_Turkish.pdf
Swiss_Manual_Japanese.pdf
Swiss_Manual_Chinese.pdf
Swiss_Manual_Korean.pdf
Swiss_Manual_Arabic.pdf

 

Warranties

Our Watches are authentic brand new, first quality, with all original parts, have the original manufacturer's serial numbers intact, are not refurbished, factory seconds, or replica products and have a 2 year warranty program.

Register your timepiece online to extend your warranty to an additional 1 Year - Equaling a 3 Year Warranty

To obtain service under the Jorg Gray Warranty, you must have activated your warranty by registering your timepiece here.  Jorg Gray will warranty every watch sold within the US for a period of two years from date of purchase.

We will repair or replace, at Jorg Gray's option, the movement of your Jorg Gray timepiece free of charge if the movement proves to be defective in material or workmanship under normal use.

This warranty is null and void if alteration, service or repair is performed by any party other than Jorg Gray or Authorized Service Centers.

Other items not covered under this warranty include: batteries, bracelets/straps, or crystals. In addition, this warranty does not cover damage arising from normal wear, scratches, accidents or misuse.

This warranty is null and void if the timepiece was not purchased from an Authorized Jorg Gray Dealer, as evidenced by your registration online.

Legal rights vary, regarding warranties, from State to State and Country to Country. This warranty provides you with specific legal rights; you may also have additional legal rights under applicable laws for your region, and which are not affected by the terms of this warranty.

Please address your Jorg Gray Warranty Claim online here or contact us via email at jgonline@jorggray.com or call 1-877-547-4438.

Obtaining service should your Jorg Gray timepiece require service or repair, you may send it to the Jorg Gray authorized service center. For the most current and complete list of Jorg Gray authorized service centers worldwide, contact us via email at jgonline@jorggray.com or call 1-877-547-4438.

To obtain service under the Jorg Gray Warranty, you must have activated your warranty by registering your timepiece here. In order to utilize warranty service, a return merchandise authorization number can be requested by sending a request on our Contact Us page.

Please send your watch, a copy of your sales receipt and a completed Jorg Gray watch repair form: RETURN - REPAIR REQUEST FORM (DOWNLOAD HERE) plus your payment of $30.00 for return shipping and handling to the address listed below. If required, additional charges may apply for international shipping.

Return Address:

Jorg Gray
1201 Bell Ave Tustin, Ca